Frequently asked questions
Does my old mailbox stay intact?
Yes. We copy your messages — we never move or delete anything on the source. Your old mailbox stays fully usable.
How long does a migration take?
It depends on the size. Small mailboxes finish in minutes; large ones in a few hours. You don't have to wait: it runs on our servers.
Is it safe to enter my password?
Your passwords are stored encrypted until the migration finishes and wiped immediately after. The content of your email is never stored. Everything runs on EU servers.
Does it work with Gmail or Microsoft 365?
Yes, via IMAP with an app password. OAuth is coming later. For your own mail servers your regular mailbox password works.
Do I need to change my MX records?
Only if you're also moving your domain. The email migration itself doesn't touch your DNS; you change MX records at your new provider when you're ready to switch over.
What if the migration fails?
We retry automatically. If it partly succeeds, we refund the unmoved part as credit and you continue with one click — only what's still missing.